Question 1

How does AI Product Image work?

Accepted Answer

Upload a product photo. Our engine analyzes it, suggests a workflow (product, clothing or mockup) and generates studio-grade variations you can export.

Question 2

Can I edit the AI generated images?

Accepted Answer

Yes. You can regenerate, change presets, swap marketplaces, and export at multiple sizes from the Export panel.

Question 3

Which marketplaces are supported for image presets?

Accepted Answer

Amazon, Flipkart, Shopify, Etsy and generic ecommerce. More are added regularly.

Question 4

How does AI Content generation work?

Accepted Answer

Pick a category, optionally add material, choose a marketplace, then generate titles, bullets and descriptions tuned to that channel.

Question 5

What is the Listing Optimizer?

Accepted Answer

A built-in scorer that grades your content for SEO and readability, with one-click copy for each section.

Question 6

What are credits?

Accepted Answer

Credits are consumed by AI features. Each plan includes a monthly allowance that resets every billing cycle.

Question 7

Do unused credits roll over?

Accepted Answer

No. Credits reset at the end of each billing cycle. Upgrade your plan if you frequently run out.

Question 8

How is billing handled?

Accepted Answer

Subscriptions are billed automatically on a monthly or yearly cycle. You can manage payment methods from Settings → Billing.

Question 9

Can I change my plan anytime?

Accepted Answer

Yes. Upgrades take effect immediately. Downgrades take effect at the end of your current cycle.

Question 10

How do I cancel my subscription?

Accepted Answer

Go to Settings → Billing and click Cancel. You keep access until the end of the billing cycle.

Question 11

Can I export my generated assets?

Accepted Answer

Yes. Export single images or download a ZIP with metadata sidecars (JSON/CSV) directly from the Export panel.

Question 12

Who owns the images I generate?

Accepted Answer

You do. Generated outputs are licensed to you for commercial use, subject to our Terms of Service.

Question 13

Do you use my uploads to train AI models?

Accepted Answer

No. Your uploads are private to your account and are never used to train public models.

Question 14

How is my data protected?

Accepted Answer

All data is encrypted in transit and at rest. Row-level security ensures only you can access your account data.

Question 15

Are you GDPR compliant?

Accepted Answer

Yes. EEA and UK users have full rights of access, rectification, erasure, portability and objection. Contact privacy@sellerpilot.ai.

Question 16

Can I get a refund?

Accepted Answer

Monthly plans are non-refundable but cancellable anytime. Yearly plans may be pro-rated within 14 days. See our Refund Policy.

Question 17

Do you offer a free trial?

Accepted Answer

Our Free plan lets you try the core features. Paid trials are offered occasionally — watch your inbox.

Question 18

What payment methods do you accept?

Accepted Answer

All major credit and debit cards through our secure payment partners.

Question 19

Is there an API?

Accepted Answer

API access is included with the Business plan for programmatic image and content generation.

Question 20

Can multiple people use one account?

Accepted Answer

Team workspaces are coming soon. Today, accounts are single-user.

Question 21

How do I delete my account?

Accepted Answer

Settings → Account → Delete Account. All your data is removed within 30 days.

Question 22

What browsers are supported?

Accepted Answer

Latest versions of Chrome, Safari, Firefox and Edge. Mobile Safari and Chrome on Android are fully supported.

Question 23

Does SellerPilot work on mobile?

Accepted Answer

Yes. Every module is mobile-first and tested across phones, tablets and desktops.

Question 24

How do I report a bug or request a feature?

Accepted Answer

Email support@sellerpilot.ai or use the contact form. We read every message.

Question 25

Where is my data stored?

Accepted Answer

Data is stored on encrypted cloud infrastructure provided by leading enterprise-grade providers.

Question 26

What happens to my data if I cancel?

Accepted Answer

Your data is retained for 30 days after cancellation in case you reactivate, then permanently deleted.

Frequently asked questions