01Monthly Plans
Monthly subscriptions are billed in advance and are generally non-refundable. You can cancel anytime — access continues until the end of the current billing cycle.
Clear, fair and transparent terms for SellerPilot AI subscriptions.
Last updated June 30, 2026
Monthly subscriptions are billed in advance and are generally non-refundable. You can cancel anytime — access continues until the end of the current billing cycle.
Yearly subscriptions may be eligible for a pro-rated refund if requested within 14 days of the initial purchase or renewal, provided fewer than 20% of the plan's monthly credits for the current cycle have been consumed.
Subscriptions renew automatically at the end of each billing cycle using the payment method on file. We will email you before yearly renewals so you can review your plan.
You can cancel anytime from Settings → Billing. Cancellation stops future renewals; it does not retroactively refund completed billing cycles. You can continue using the plan until the end of the paid period.
Refunds are reviewed case-by-case. Common eligible scenarios:
If you have been charged more than once for the same subscription period, contact us with the order IDs and we will refund the duplicate transaction promptly.
If a renewal payment fails, we will retry it a limited number of times and notify you by email. Your access may be paused until billing is resolved. Reactivating a paused subscription does not create new charges for the period you were paused.
If a sustained technical issue on our side prevents you from using a paid feature, we may grant credit top-ups or a partial refund at our discretion.
Subscriptions purchased using a coupon, promotional discount or lifetime offer may be subject to different refund terms, which will be stated at the time of purchase.
When you upgrade mid-cycle, you are charged a pro-rated amount for the remainder of the current period at the higher plan price. Upgrades take effect immediately and are non-refundable as a stand-alone transaction.
When you downgrade, the change takes effect at the start of your next billing cycle. You continue to enjoy the higher plan until then. We do not issue refunds or credits for the unused portion of the current cycle.
Please contact us before initiating a chargeback — we can usually resolve billing issues directly and faster. Accounts that receive a chargeback may be suspended pending review, and repeated unjustified chargebacks may result in termination.
Prices are displayed exclusive of applicable taxes unless explicitly stated. VAT, GST, sales tax or equivalent indirect taxes may be added at checkout based on your billing region and applicable law. Tax amounts collected are not refundable except where required by law.
Payments may be processed by a Merchant of Record (MoR) or payment processor acting on our behalf. The MoR is responsible for invoicing and tax collection in supported regions. Refunds for MoR transactions are issued through the same MoR and may take 5–10 business days to appear on your statement.
Refund timing depends on your payment method and processor (typically 5–10 business days for cards, faster for UPI / wallets). The original payment method is always used; we cannot refund to a different account.
To request a refund, email support@sellerpilot.ai with your account email and order ID. We respond within 2 business days.